This pharmaceutical company wanted to reduce wireless costs and streamline operating processes. They had one employee focused on management of wireless services, but as the number of devices grew, it became overwhelming. When they contacted Avema, they had 2800 devices, and were spending an average of $140 per user per month.

The company had used another wireless management application in the past, but it didn’t result in any net benefit. Avema worked with their Wireless Analyst and together they generated savings by negotiating contracts, optimizing rates, and improving usage management. Avema also provided full help desk support, lowering internal costs even further. The average cost per user dropped to $95 including all services, taxes, and fees paid to Avema. In total, they achieved $1.4 million per year in savings.

Before coming to Avema, this company had no structure in place for managing wireless. Employees dealt with their devices individually and expensed them to the company. Upgrade eligibilities were not being tracked, and there were no controls on costs of devices. 150 bills and 150 cheques were processed by the company each month.

It wasn’t feasible to have a full-time employee focus on cell phones, so they decided to outsource all of the procurement, help desk and bill management to Avema.

$5,000 to $6,000 per month is how much the client estimates they are now saving, far more than Avema’s fees. Policies and procedures are in place. They have control back. The Accounts Payable process is reduced to one cheque per vendor, and the entire process now takes only two minutes per month.

An energy company already had a TEM provider, aggressive pricing from their main carrier, and an annual spend of $12 million on wireless, voice, and data services amongst 55 vendors and 344 billing accounts. They switched to Avema because they were impressed with Avema’s 100% ROI Guarantee and the software tools available.

Wireless costs were reduced 20% by renegotiating contracts, improving usage management, and eliminating unused services. 10% of their 2000 wireless devices were identified as unnecessary, thanks to better inventory management and email reports to managers. AVM’s alerts identified users with more than $120 per month in wireless spend, and this list was reduced from 100 users to only a trickle, resulting in further savings.

90% of employees began paying attention to their wireless costs after receiving emailed usage reports from Avema, whereas the reports on spend breakdown from the previous TEM provider had contained limited information and wasn’t useful to employees. Increased visibility into telecom expenses also helped to identify landlines that were no longer needed, questionable items on the bills, and rates that were higher than contracted. This resulted in an additional savings of $250,000 per year.

In total, the first year savings were close to $1 million.

For this major corporation, we performed work after two other firms had previously completed audits. Because Avema had more experience in reviewing a broader spectrum of telecom services, we were able to obtain further significant refunds and cost reductions for our client. We discovered that the previous audit companies had not reviewed certain critically important areas where the client's contract did not match the actual billings.

Our client's telecom and purchasing departments had also recently negotiated the most aggressive rates for long distance available at the time. Avema was able to further reduce their costs by a six-figure amount, by scrutinizing the details of the contract, and applying our market knowledge.

Even though this client had already solicited proposals from all the major wireless carriers, Avema reduced this corporation’s wireless telephone expenses by over 20%. Avema introduced an alternative solution with their existing vendor. Avema drastically cut costs and simplified the billing and ongoing management, saving the client time and resources.

During a recent audit for a software company, Avema discovered charges for voice services that no longer existed. These overcharges occurred for several years prior to Avema's audit. The vendor argued that our client did not have proper documentation regarding the cancellation of these services, and that it was our client's responsibility to formally notify the vendor of any cancellations. Despite the fact that the vendor was uncooperative, Avema successfully negotiated a refund cheque for the full amount of over $200,000.

For this landmark hotel, Avema not only saved money by reducing the number of local accesses, but also eliminated incoming busy signals, helping to directly increase their revenue.

Avema negotiated refunds for a major oil company for toll charges and data services that were billed incorrectly. Throughout various accounts, rates for long distance and toll-free were inconsistent with tariffs and contract terms. Avema filtered through all of this information to identify the exact amount of overcharges back to the date of the first contract with the vendor, and had the full amount returned back to our client.

For the data services, our client had been in a heated dispute with their vendor for four years over a significant amount of overcharges. Internal staff from every level of this company were involved to varying degrees with this dispute. There had been hostile exchanges of messages between our client and their vendor, and the relationship with this critical vendor was tattered. At one point, the vendor had threatened to disconnect their entire data network if they were not paid the amount they claimed was owing. Within a few weeks of beginning this audit, Avema had identified a list of the exact items that were overbilled and the amounts owing, including a detailed breakdown of taxes. A few weeks later, we negotiated the settlement, obtained a significant refund for our client, and helped to repair the relationship between our client and their vendor.